Klive - Creative Communications

Terms and conditions

This privacy policy sets out how Klive collects, protects and uses your personal data for marketing purposes and the provision of our products and services. This includes, for example, contacting you using direct mail, telephone, email or through targeted advertising online.

We are committed to ensuring that your privacy is protected and that we are responsive to your preferences.

We may change this policy from time to time – this version is effective from 9th September 2020.

The type of personal information we collect

We currently collect and process the following information:

Name
Job Title
Company
Company address
Work and Mobile telephone numbers
Work email address
IP address (a unique identifier for your computer or other device)
Mobile device ID
Information provided by you in relation to submitting a job application to Klive (this may include sensitive personal information e.g. ethnic origin)

We may also collect data about you from third parties and publicly available sources, such as LinkedIn or your organisation’s website.

How we get the personal information and why we have it

We process your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products and services.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have made an enquiry to us
You have made an information request to us
You have attended an event and passed contact details to one of our employees
You subscribe to our marketing communications/ e-newsletter
You have applied for a job with us
You are representing your organisation as a client or supplier.

We also receive personal information indirectly, in the following scenarios:

When acting on behalf of our clients in the normal performance of our duties
Identifying relevant business contacts to approach to offer our services to them, on the basis of legitimate interests.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are reasons for processing your personal data are detailed below:

In the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
As part of our legal obligation for business accounting and tax purposes
To occasionally send you marketing information, where we have assessed that it is not intrusive and beneficial to you as a customer or prospect, on the grounds of legitimate interests
Where you have given consent to receive newsletters, information, or other marketing communication from us. (You can opt out at any time.)

We may share this information with third party data processors who provide elements of services for us. This is done under contract so that they cannot do anything with your personal information unless we have instructed them to do it and will hold it securely and retain it only for the period we instruct.

How we store your personal information

We take your privacy seriously and use established, reputable, SAAS and cloud service platforms to store and manage all company and personal data. We take every reasonable measure and precaution to protect and secure your personal data from unauthorised access, alteration, disclosure, or destruction.

We take appropriate measures to ensure that your personal information is kept only for so long as is necessary for the purposes for which it is used, as detailed in the Data Protection Act 2018 and GDPR. (Note that where related to the delivery of services, UK tax law requires us to keep basic personal data for a minimum of 6 years.)

Your data protection rights

Under data protection law, you have rights including:

Your right of access - the right to ask us for copies of your personal information.
Your right to rectification - the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

To make a request, please contact us by email at klive@klive.agency or by post at Scott House, The Concourse, Waterloo Station, London, SE1 7LY. You are not required to pay any fees for exercising your rights and we have one month to respond to you.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

Klive Agency
Scott House
The Concourse
Waterloo Station
London
SE1 7LY

Email address: info@klive.agency

You also have the right to make a complaint to the supervisory authority if you are not happy with how we have handled your personal information. The UK supervisory authority is the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF